Online terms and conditions for the sale of digital products

We are so delighted you have decided to place an order with us! Please read the following important terms and conditions before you buy anything on our website or through our digital online outlets.

Summary of some of your key rights:

This contract sets out:

your legal rights and responsibilities;

our legal rights and responsibilities; and

certain key information required by law.

In this contract:

‘We’, ‘us’ or ‘our’ means Lightbulb ADHD Limited; and

‘You’ or ‘your’ means the person using our site to buy products from us.

If you would like to talk to us about any aspect of this contract, please contact us by:

email at support@lightbulbadhd.com

Who are we?

We are a limited company with company number SC793672 and with its registered office at 5 South Charlotte Street, Edinburgh, EH2 4AN

Introduction

If you buy products on our site you agree to be legally bound by this contract.

When buying any products you also agree to be legally bound by:

our website terms and conditions and any documents referred to in them;

specific terms which apply to certain products. If you want to see these specific terms, please visit the relevant webpage for the products.

The above documents form part of this contract as though set out in full here.

Your privacy and personal information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

Our Privacy Policy is available here https://lightbulbadhd.com/privacy-policy

Ordering physical or digital products from us

Below, we set out how a legally binding contract between you and us is made.

You place an order on the site by filling in our order form and clicking on the ‘buy now’ button. 

When you place your order at the end of the online checkout process by clicking on the ‘pay now’ button, ‘checkout’ button or ‘buy now’ button, we will acknowledge it by email. This acknowledgement does mean that your order has been accepted, see below.

Ordering digital content from us

Below, we set out how a legally binding contract between you and us is made.

You place an order on the site by clicking on the relevant subscription or buy now buttons. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.

Before you place your order, you must check that the hardware and software requirements of your computer or device mean that you can download or access the digital content. Please click on the ‘key technical information’ button if you want to see the requirements.

When you place your order at the end of the online purchase process (e.g. when you click on the ‘subscribe’ or ‘buy now’ buttons, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.

• We may contact you to say that we do not accept your order. This is typically for the following reasons:

  1. the digital content is unavailable;

  2. we cannot authorise your payment;

  3. you are not allowed to buy the digital content from us;

  4. we are not allowed to sell the digital content to you; or

  5. there has been a mistake on the pricing or description of the digital content.

• We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

  1. a legally binding contract will be in place between you and us; and

  2. the digital content will be made available to you..

• The digital content on the site is suitable for all ages. However, if you are under the age of 18 whilst you may buy any digital content from the site, payment must be made by someone over the age of 18.

• No right to cancel

  1. When you place an order for digital content, each part that forms the online course you have chosen will become available to access or download at appropriate intervals (usually daily). Once all content is available, you will continue to have access to it. You acknowledge that accessing or downloading any part of a course means you lose your right to cancel.

  2. This means that you do not have the right to cancel this contract once the download of the digital content starts or once you have accessed it through our third party provider and are not entitled to a refund unless the digital content is faulty.

  3. This does not affect the rights you have if your digital content is faulty. A summary of these rights is provided at the top of this page.

• Permission to use the digital content

  1. When you buy the digital content and it is downloaded (see clause 4.6.2), you will not own it. Instead we give you permission to use it (also known as a ‘licence’) for the purpose of you using and enjoying it according to this contract.

  2. The digital content:

     1. is personal to you. You can use it wherever you want in the world but only if you comply with local laws;

     2. is non-exclusive to you. We may supply the same or similar digital content to other users;

     3. may not be:

        1. copied by you except for a reasonable number of necessary back-ups;

        2. changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law);

        3. combined or merged with, or used in, any other computer program; or

        4. distributed or sold by you to any third party;

     4. may include a guide on how to use it. Please read this carefully. This guide is provided where applicable alongside the digital content.

     5. does not include:

        1. updates;

        2. new versions; and

     6. contains information which is owned by us and/or third parties. You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings.

  3. Except where you have permission to use the digital content, you will not obtain any rights of ownership or other rights (of whatever nature) in the digital content or in any copies of it.

• Access & Download

  1. Once you have placed your order and the Confirmation Email has been sent to you, you will be able to access or download the digital content through our third party platform provider.

  2. We may deliver your digital content in instalments. If you want to see whether your digital content may be delivered in this way, click on the relevant description of the course or relevant digital content at any time.

  3. If something happens which is outside of our control and affects your ability to access or download the digital content, we will let you know when you can expect to be able to access or download the digital content.

  4. If your computer or device blocks the download of or access to the digital content or the download does not start, you may still have the right to cancel the contract. If this happens, please contact us using the contact details at the top of this page.

• Payment

  1. We accept payments by Stripe only. We do not accept credit or debit cards, cash or cheques.

  2. We will do all that we reasonably can to ensure that all of the information you give us when paying for the digital content is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

  3. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate.

• Nature of the digital content

  1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The digital content that we provide to you must be as described, fit for purpose and of satisfactory quality.

  2. We are under a legal duty to supply digital content that is in conformity with this contract.

  3. When we supply the digital content:

     1. we will use all reasonable efforts to ensure that it is free from defects, viruses and other malicious content;

     2. we do not promise that it is compatible with any third party software or equipment except where we have said that it is in the guide to its use or on our site; and

     3. you acknowledge that there may be minor errors or bugs in it.

• Faulty digital content

  1. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:

     1. visit our webpage;

     2. contact us using the contact details at the top of this page; or

     3. visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.

  2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

  3. If your digital content is faulty, please contact us using the contact details at the top of this page.

  4. To avoid faults in the digital content, you must install any fixes, updates, upgrades and new versions as soon as reasonably possible after we tell you that they are available to be accessed or downloaded.

We may contact you to say that we do not accept your order. This is typically for the following reasons:

the products are unavailable;

we cannot authorise your payment; or

there has been a mistake on the pricing or description of the products.

We will only accept your order when we email you to confirm this or deliver access to the digital products, whichever happens earlier. At this point a legally binding contract will be in place between you and us.

 If you are under the age of 18 you may not buy any products from the site.

Right to cancel this contract.

If you change your mind about your purchase of digital products made from our website, you may be able to cancel your order and request a refund, however, your right to do so will depend on whether you have begun downloading or streaming the content.

You may not cancel your purchase of digital products once you have started downloading or streaming them unless the content is faulty.

If you are a consumer and you have not started to download or stream the products you have the right to cancel this contract within 14 days of placing your order without giving any reason.

The cancellation period will expire 14 days after the date you placed your order.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear written statement (eg a letter sent by post or email).

To meet the cancellation deadline, you need to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Delivery

If the product is a one-off purchase of digital content, we will make the digital content available for download by you as soon as we accept your order.

If the product is to be delivered in instalments we shall supply the digital content to you as specified in the product description.

If something happens which:

is outside of our control; and

affects the estimated date of delivery;

we will let you have a revised estimated date for delivery of the products.

Unless you and we agree otherwise, if we cannot deliver your products within 30 days, we will:

let you know;

cancel your order; and

give you a refund.

Payment Details:

We will do all that we reasonably can to ensure that all of the information you give us when paying for the products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

The price of the products does not include VAT as Lightbulb ADHD is not registered for VAT as of April 2024.

Nature of the products

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the products:

are of satisfactory quality;

are fit for purpose;

match the description.

We may discontinue or modify products at any time without prior notice.

Faulty products

Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights.

Nothing in this contract affects your legal rights under the Consumer Rights Act 2015. You may also have other rights under common law.

Please contact us using the contact details at the top of this page within 7 days, if the products we supply are faulty and you wish to discuss with us the possibility of:

us replacing the products;

a price reduction; or

a refund.

End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

Limit on our responsibility to you

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:

losses that:

were not foreseeable to you and us when the contract was formed; or

that were not caused by any breach on our part;

business losses; and

losses to non-consumers.

Entire Agreement

These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

Disputes

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with:

the products;

our service to you; or

any other matter;

please contact us as soon as possible.

If you and we cannot resolve a dispute using our internal complaint handling procedure, and either of us want to take court proceedings, the relevant courts of Scotland will have exclusive jurisdiction in relation to this contract.

The laws of Scotland will apply to this contract.